Remote Customer Care Pro – Inbound Support (Nevada)

mtminc; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability

401(k) with match

FSA/HSA plans

Wellness incentives

Paid time off

Paid holidays

Parental leave

Education reimbursement

Employee discounts

Career development

Job summary

MTM INC is seeking a frontline customer care representative to handle inbound service calls for members, clients, and facilities. This remote role requires you to reside in Nevada and can grow in complexity as you gain experience.

You'll manage a typical workload of 60–80 calls per day, use computer systems to navigate information, and provide clear, attentive service from a home-based workspace. Benefits include health, dental, vision, 401(k), and paid time off.

Qualifications

• Residence in Nevada.
• At least 1 year of call center experience.
• At least 6 months of customer service experience.
• Basic typing and computer skills.
• Strong navigation abilities.
• Reliable home internet: at least 3 Mbps upload and 30 Mbps download.
• Quiet, distraction-free workspace at home.

Responsibilities

• Answer inbound calls and assist members, clients, and facilities with inquiries.
• Manage a typical workload of 60–80 calls per day, with higher volume on Mondays.
• Use computer systems to navigate information and handle customer requests.
• Provide clear, attentive service in a home-based work setting.

Skills

Call center experience

Customer service experience

Typing speed

Computer navigation

Job description

MTM INC is seeking a frontline customer care representative to handle inbound service calls for members, clients, and facilities. This remote role requires you to reside in Nevada and can grow in complexity as you gain experience.

You'll manage a typical workload of 60–80 calls per day, use computer systems to navigate information, and provide clear, attentive service from a home-based workspace. Benefits include health, dental, vision, 401(k), and paid time off.