Customer Care Representative - WFH Nevada

mtminc; Stati Uniti; Remoto; USD 17.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Life and disability

401(k) with match

FSA/HSA plans

Wellness incentives

Paid time off

Paid holidays

Parental leave

Education reimbursement

Employee discounts

Career development

Descrizione del lavoro

MTM INC is seeking a frontline customer care representative to handle inbound service calls for members, clients, and facilities. This remote role requires you to reside in Nevada and can grow in complexity as you gain experience.

You'll manage a typical workload of 60–80 calls per day, use computer systems to navigate information, and provide clear, attentive service from a home-based workspace. Benefits include health, dental, vision, 401(k), and paid time off.

Competenze

• Residence in Nevada.
• At least 1 year of call center experience.
• At least 6 months of customer service experience.
• Basic typing and computer skills.
• Strong navigation abilities.
• Reliable home internet: at least 3 Mbps upload and 30 Mbps download.
• Quiet, distraction-free workspace at home.

Mansioni

• Answer inbound calls and assist members, clients, and facilities with inquiries.
• Manage a typical workload of 60–80 calls per day, with higher volume on Mondays.
• Use computer systems to navigate information and handle customer requests.
• Provide clear, attentive service in a home-based work setting.

Conoscenze

Call center experience

Customer service experience

Typing speed

Computer navigation

Descrizione del lavoro

Role overview

Handle inbound service calls from members, clients, and facilities as a frontline customer care representative. The work supports access to transportation services and involves a steady call volume, with tasks becoming more complex as you build experience. This is a remote role for people who currently live in Nevada.

Responsibilities

• Answer inbound calls and assist members, clients, and facilities with their inquiries.
• Manage a typical workload of 60–80 calls per day, with higher volume expected on Mondays.
• Use computer systems to navigate information and handle customer requests.
• Provide clear, attentive service in a home-based work setting.

Requirements

• Current residence in Nevada.
• At least one year of call center experience and six months of customer service experience.
• Basic typing and computer skills, including strong navigation abilities.
• High-speed cable, DSL, or fiber internet with at least 3 Mbps upload and 30 Mbps download; wireless or Wi-Fi air cards are not accepted.
• A quiet, distraction-free workspace at home, without caregiving responsibilities during work.

Benefits and work setup

The listed hourly rate is $15.

• health, dental, and vision insurance
• life and disability coverage
• a 401(k) with employer match
• FSA and HSA plans
• wellness incentives
• paid time off and holidays
• paid parental leave
• education reimbursement
• discounts
• career development programs