Remote Customer Care & Order Specialist

Brook + Whittle - Sprink; Gardner (KS); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

10 paid holidays

2 weeks vacation accrual

Telemedicine

Life insurance

Long term disability insurance

Employee assistance program (EAP)

Medical

Dental

Vision

Short term disability

Voluntary life insurance

Flexible spending account – health &/o

Critical illness & hospital indemnity

Job summary

Brook & Whittle Ltd. is seeking a Customer Service Representative to attract and retain customers by answering product questions and guiding them through custom label selection and ordering processes.

The CSR will address concerns, gather information, and ensure customer loyalty from a remote home-based office. The role requires excellent communication, strong listening skills, and the ability to multi-task while using Apple OSX tools and databases.

Qualifications

• Demonstrated customer support experience.
• Excellent communication and active listening skills.
• Customer orientation and ability to adapt/respond to different personalities.
• IT user literacy: desktop computing and applications (Apple OSX-related tools), accessing and using databases.
• Ability to multi-task, prioritize and manage time effectively.
• Willingness to learn the custom product label printing business.
• Ability to work effectively in a remote, home-based office environment.

Responsibilities

• Manage incoming contacts and initiate customer contact via phone, email, and other methods.
• Greet customers warmly and ascertain reason for the contact.
• Provide accurate, valid and complete information using proper procedures and resources.
• Build sustainable relationships through open and interactive communication.
• Guide customers in initiating and maintaining customer accounts and orders.
• Contribute to quick resolution of product or service concerns by listening, gathering information, and escalating when needed.
• Identify and assess customers’ needs to achieve customer satisfaction.
• Provide relevant company information.
• Contribute to team objectives as needed.
• Recommend potential products or services to management based on customer input.
• Process/monitor orders from ticket creation to production.

Skills

Demonstrated customer support

Excellent communication

Active listening

Customer orientation

IT literacy (Apple OSX)

Databases proficiency

Multi-tasking / time management

Willingness to learn label printing

Remote/home-office experience

Tools

Apple OSX

Databases

Job description

Brook & Whittle Ltd. is seeking a Customer Service Representative to attract and retain customers by answering product questions and guiding them through custom label selection and ordering processes.

The CSR will address concerns, gather information, and ensure customer loyalty from a remote home-based office. The role requires excellent communication, strong listening skills, and the ability to multi-task while using Apple OSX tools and databases.