Customer Care & Orders Specialist

BROOKAIRE CORPORATION; Fair Lawn (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Brookaire Corporation seeks a Customer Care Representative to support customers, account managers, and the sales team by answering calls and emails, entering orders and quotes, processing RMAs, and resolving issues to ensure timely, accurate service.

The role requires collaboration with dispatch, warehouse, and operations, plus participation in daily sales huddles to meet KPIs and provide excellent customer experiences.

Qualifications

• Excellent customer service and communication skills for phone and email interactions.
• Strong attention to detail and organizational abilities in a fast-paced environment.
• Ability to multitask and manage multiple sales support requests concurrently.
• Experience with order entry, quotes, RMAs, and sales inbox coordination.

Responsibilities

• Answer customer calls and emails promptly and professionally.
• Enter customer orders, quotes, RMAs, and related sales transactions accurately.
• Coordinate with dispatch, warehouse, and operations to resolve delivery timing questions.
• Provide timely confirmations and follow-up communications to customers and internal staff.
• Support account relationships through clear communication and problem resolution.
• Participate in daily huddles and KPI discussions to meet performance goals.

Skills

Customer service

Phone & email communication

Attention to detail

Organization

Multitasking

Sales support

Account support

Tools

NetSuite

Outlook

Microsoft 365

Job description

Brookaire Corporation seeks a Customer Care Representative to support customers, account managers, and the sales team by answering calls and emails, entering orders and quotes, processing RMAs, and resolving issues to ensure timely, accurate service.

The role requires collaboration with dispatch, warehouse, and operations, plus participation in daily sales huddles to meet KPIs and provide excellent customer experiences.