Remote Customer Service Specialist (Custom Labels)

Brook & Whittle; United States; Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Telemedicine

Life insurance

Long term disability insurance

EAP (Employee Assistance Program)

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Qualifications

• Customer support experience is required.
• Excellent communication and active listening.
• Customer oriented and able to handle different personalities.
• IT literacy with desktop apps and databases.
• Ability to multi-task and manage time.
• Willingness to learn the custom labeling business.
• Ability to work remotely in home office.

Responsibilities

• Manage incoming contacts via phone, email, and other methods.
• Greet customers and ascertain reason for contact.
• Provide accurate information using procedures and resources.
• Build sustainable relationships through open communication.
• Guide customers in initiating and maintaining accounts and orders.
• Assist in quick resolution of product or service concerns, escalating when needed.
• Identify customer needs to achieve satisfaction.
• Provide relevant company information.
• Contribute to team objectives.

Skills

Customer support

Active listening

Communication

IT literacy

Multitasking

Remote work

Willingness to learn

Tools

Apple OSX

Databases

Job description