Customer Success & Sales Support Specialist

Brook + Whittle; Kansas; On-site; USD 32,000 - 46,000; Full time

Job summary

Brook + Whittle is hiring a Customer Success Representative to coordinate customer interactions, quotes, orders and issue resolution. The role emphasizes delivering a positive customer experience in a fast-paced, multi-channel environment.

Ideal candidates will have strong written communication, time management, and the ability to adapt to changing priorities while maintaining professionalism and accuracy in all customer engagements.

Qualifications

• Requires ability to manage multiple customer interactions via phone, email and chat.
• Experience in inside sales or customer service preferred.
• Strong written communication and math skills.
• Analytical and process-oriented mindset with attention to detail.

Responsibilities

• Receive customer calls and emails and develop plans to resolve issues.
• Answer questions about products and advise on best options for projects.
• Provide quotes and handle order processing.
• Suggest additional products to customers and manage escalations.

Skills

Customer service

Written communication

Time management

Multitasking

Analytical mindset

Team player

Self-starter

Adaptability

Education

Post high school education

Tools

Windows PC applications

Job description

Brook + Whittle is hiring a Customer Success Representative to coordinate customer interactions, quotes, orders and issue resolution. The role emphasizes delivering a positive customer experience in a fast-paced, multi-channel environment.

Ideal candidates will have strong written communication, time management, and the ability to adapt to changing priorities while maintaining professionalism and accuracy in all customer engagements.