Customer Success Specialist

Whittle Limited; Kansas; On-site; USD 30,000 - 42,000; Full time

Job summary

Brook & Whittle LTD in Kansas is seeking a Customer Success Representative to coordinate all activities with customers, including quotes, processing orders, expediting orders, and communicating customer requirements to internal departments as needed. You will focus on providing a positive experience to all customers in a fast-paced environment with high-volume contact via phone, email and chat.

Key duties include handling customer calls, answering product questions, advising on the best product

Qualifications

• Post high school education preferred.
• Prior inside sales/customer service experience preferred.
• Proficiency with Windows PC applications.
• Ability to adapt quickly to changing priorities and customer needs.
• Analytical and process-oriented mindset.
• Strong math skills and excellent written communication.
• Team player, self-starter, and multitasker with strong time management skills.

Responsibilities

• Receive customer calls and emails and develop plans to resolve issues.
• Answer questions about Stouse products.
• Advise customers on the best product to meet the needs of the project.
• Suggest additional products to customers.
• Provide or request product quotes.
• Handle multiple responsibilities at one time.
• Take initiative and resolve escalations or complaints.
• Maintain a positive representation of the company at all times.

Skills

Inside sales

Customer service

Written communication

Time management

Multitasking

Analytical mindset

Windows PC applications

Education

Post high school education preferred

Job description

Brook & Whittle LTD in Kansas is seeking a Customer Success Representative to coordinate all activities with customers, including quotes, processing orders, expediting orders, and communicating customer requirements to internal departments as needed. You will focus on providing a positive experience to all customers in a fast-paced environment with high-volume contact via phone, email and chat.

Key duties include handling customer calls, answering product questions, advising on the best product