Remote Order & Customer Care Specialist

General Staffing; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

General Staffing is seeking a Customer Service & Order Management Specialist to support customers purchasing through multiple company websites. You will review incoming orders, follow up on backorders, communicate delivery expectations and resolve questions involving payments or order information.

This fully remote role requires ownership of customer requests, clear communication, and follow-through until issues are resolved. Strong English skills and a reliable home office setup are essential.

Qualifications

• Previous experience in customer service, order processing, e-commerce support or a similar role.
• Strong spoken English, with the confidence to handle customer calls independently.
• Excellent written English, including clear grammar, professional tone and accurate explanations.
• Experience supporting customers through email, chat and telephone.
• Strong attention to detail when reviewing orders, addresses, payments and customer information.
• Ability to manage multiple requests, prioritize follow-ups and work independently.
• Confidence discussing delivery delays and payment discrepancies calmly and professionally.
• Comfort learning online order systems, customer service platforms and new products.
• Reliable internet connection and a quiet workspace suitable for customer calls.
• Current residence in Latin America.

Responsibilities

• Review and process orders received through the company’s websites.
• Verify customer details, shipping addresses and other information needed to complete orders accurately.
• Check product availability and identify backordered items.
• Coordinate with internal teams to obtain order status and expected shipping dates.
• Track outstanding issues and follow up to keep orders moving.
• Communicate order status, backorders, shipping updates and expected delivery timelines through email, chat and telephone.
• Explain delays clearly and proactively update customers when expectations change.
• Respond to website inquiries and web form submissions.
• Provide live chat and inbound telephone coverage during assigned one- to two-hour coverage blocks.
• Maintain accurate records of customer conversations and agreed next steps.
• Contact customers when payment discrepancies or missing information require clarification.
• Handle payment conversations professionally and with discretion.
• Coordinate with the appropriate internal team to resolve discrepancies.
• Escalate issues requiring approval and follow through on the resolution.

Skills

English proficiency

Communication skills

Multitasking

Independent worker

Tools

CRM platforms

HubSpot

Excel

Job description

General Staffing is seeking a Customer Service & Order Management Specialist to support customers purchasing through multiple company websites. You will review incoming orders, follow up on backorders, communicate delivery expectations and resolve questions involving payments or order information.

This fully remote role requires ownership of customer requests, clear communication, and follow-through until issues are resolved. Strong English skills and a reliable home office setup are essential.