Remote Customer Care Liaison Supervisor — Team Lead

Apria-Healthcare; Pikeview (CO); Remoto; USD 50.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

401(k) Plan

Paid time off

Disability insurance

Life insurance

Parental leave

Flex Spending Accounts

Descrizione del lavoro

Accendra Health is seeking a dedicated leader to oversee a team of customer relationship liaisons, ensuring accurate and timely order processing while promoting exceptional service levels.

The role focuses on coaching, mentoring, and performance management to align with regulatory requirements and company standards. Remote-friendly with occasional travel, it offers a comprehensive benefits package.

Competenze

• High School Diploma or GED required.
• At least five years of related industry experience in operations or sales, or a bachelor’s degree.
• Knowledge of payor portals and EMR systems preferred.
• Strong leadership and mentoring abilities.

Mansioni

• Supervise a team of CRLs to process orders and monitor portals.
• Drive revenue growth through exceptional customer service and timely order fulfillment.
• Staff customer service liaisons delivering exception service.
• Monitor productivity with KPIs and implement corrective actions.
• Ensure regulatory compliance and a safe, healthy work environment.
• Set clear goals and inspire the team; lead by example.

Conoscenze

Team leadership

Mentoring

Problem solving

Time management

Communication

Change management

Behavioral interviewing

Adaptability

Results driven

Formazione

High School Diploma/GED

Bachelor's Degree

Strumenti

EMR systems

Payor portals

Microsoft Office Suite

Descrizione del lavoro

Accendra Health is seeking a dedicated leader to oversee a team of customer relationship liaisons, ensuring accurate and timely order processing while promoting exceptional service levels.

The role focuses on coaching, mentoring, and performance management to align with regulatory requirements and company standards. Remote-friendly with occasional travel, it offers a comprehensive benefits package.