Senior Customer Relationship Liaison Leader

Apria Healthcare LLC; Colorado Springs (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a supervisory leader to manage CRLs, oversee order processing and portal monitoring, and drive revenue growth through quality customer service. You will mentor staff, set clear goals, and ensure regulatory compliance while maintaining a safe work environment.

The role requires five years of related experience in operations or sales, with a preference for a Bachelor's degree. The position is on-site with occasional travel.

Qualifications

• Effective mentoring of subordinate staff.
• Motivate and manage others with a positive outlook and forward thinking.
• Strong problem-solving skills.
• Time management skills.
• Change management skills.
• Behavioral interviewing.
• Ability to adjust quickly to business requirements.
• Results driven.
• Ability to communicate effectively in person, on the phone and electronically.

Responsibilities

• Collaborate to achieve key focus product starts budget by supervising a team of CRLs who process orders and monitor ordering portals.
• Utilizes technology and tools to support revenue growth through exceptional customer service and portal order completion.
• Staff a team of customer service liaisons that provide exceptional service through order processing and portal monitoring.
• Monitor productivity through KPIs and implement corrective measures.
• Support regional revenue growth by ensuring timely order processing and fulfillment per company standards.
• Promote staff compliance with regulatory requirements.
• Create an inspiring team atmosphere with open communication.
• Set clear, concise team goals and motivate members to perform at their best.
• Lead by example with direction and candid feedback.
• Provide a safe and healthful work environment.
• Perform other duties as required.

Skills

Mentoring

Motivate others

Problem solving

Time management

Change management

Behavioral interviewing

Communication

Adaptability

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

Job description

Accendra Health is seeking a supervisory leader to manage CRLs, oversee order processing and portal monitoring, and drive revenue growth through quality customer service. You will mentor staff, set clear goals, and ensure regulatory compliance while maintaining a safe work environment.

The role requires five years of related experience in operations or sales, with a preference for a Bachelor's degree. The position is on-site with occasional travel.