Customer Service Team Lead — Hybrid/Remote Friendly

Apria Healthcare LLC; San Leandro (CA); On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Job summary

Accendra Health in California (San Leandro) is seeking a Team Manager to supervise full-time and part-time staff who interact with patients and customers in person, by email, phone, live chat and other channels.

You will lead with clear communication, problem solving, and efficient processes to ensure customer happiness, while coaching staff, monitoring performance, and coordinating with branch leadership.

Qualifications

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Degree in management or training in team leading is a plus.

Responsibilities

• Delegate tasks and set deadlines.
• Oversee day‑to‑day operation.
• Monitor team performance and report on metrics.
• Perform quality checks on individual work performance, identify training needs, and provide coaching.
• Ensures team members complete order processing using current tools, processes and technology.
• Oversees engagement of patients and referral sources in order status, ensuring timely follow‑up as needed.
• Responsible for front desk reception area and the supervision of Branch Coordinators.
• May assist in implementing new policies and programs.
• May assist Sales when necessary to maintain contact with major accounts and key referral sources within branch territory.
• Performs other duties as required.

Skills

Proven leadership

Performance metrics

MS Excel

Management degree/leadership training

Education

Degree in management or leadership training

Tools

MS Access

MS Excel

MS PowerPoint

MS Project

Visio

MS Word

Job description

Accendra Health in California (San Leandro) is seeking a Team Manager to supervise full-time and part-time staff who interact with patients and customers in person, by email, phone, live chat and other channels.

You will lead with clear communication, problem solving, and efficient processes to ensure customer happiness, while coaching staff, monitoring performance, and coordinating with branch leadership.