Remote Customer Care & Dispatch Agent

Storm Sprinklers; Salt Lake City (UT); Sur place; USD 27 552 - 38 572; Temps partiel

Avantages offerts par ce poste

Flexible remote work

Paid training

401(k) matching optional

Insurance benefits optional

Bonuses for performance

Free laptop/headset if needed

Free merch and uniforms

Résumé du poste

Storm Sprinklers, based in Salt Lake City, is seeking a part-time Customer Service Representative/Dispatcher to provide essential support to customers and technicians. In this remote role, you'll manage calls, schedule appointments, and assist clients with their service needs. Ideal candidates are friendly, calm under pressure, and ready to learn. The company values communication and offers competitive pay, occasional in-office meetings, and opportunities for performance-based growth. Join a team that prides itself on customer satisfaction and a fun company culture.

Qualifications

• Strong English and confident phone communication.
• Friendly, patient, and comfortable talking with customers.
• Basic computer skills and ability to learn new software quickly.
• Reliable internet and a quiet place to work from home.
• Able to attend occasional in-office meetings or training.
• Valid driver’s license.
• Must pass a background check and drug test.

Responsabilités

• Answer inbound calls with warmth and confidence.
• Schedule jobs and manage our service calendar.
• Adjust routes and dispatch technicians efficiently.
• Help customers understand what to expect.
• Calm down frustrated customers and make them feel taken care of.
• Work with technicians to ensure success.

Connaissances

English communication

Customer service

Basic computer skills

Detail-oriented

Outils

Housecall Pro (HCP)

GoHighLevel (GHL)

Microsoft Office

Description du poste

Storm Sprinklers, based in Salt Lake City, is seeking a part-time Customer Service Representative/Dispatcher to provide essential support to customers and technicians. In this remote role, you'll manage calls, schedule appointments, and assist clients with their service needs. Ideal candidates are friendly, calm under pressure, and ready to learn. The company values communication and offers competitive pay, occasional in-office meetings, and opportunities for performance-based growth. Join a team that prides itself on customer satisfaction and a fun company culture.