CSR: Dispatch & Scheduling Specialist

At Your Service Pros; Sandy (UT); Hybrid; USD 34,000 - 42,000; Full time

Job summary

At Your Service Pros is hiring a Customer Service Representative to join our front-line team in American Fork or Sandy. You’ll answer calls, book appointments, and triage emails and chats, ensuring smooth dispatch with ServiceTitan.

You’ll also assist with light marketing tasks and handle payments by phone while delivering friendly, knowledgeable service. Ideal candidates have 2+ years of phone-based customer support, comfort with multiple browser tabs, and a can-do attitude.

Qualifications

• 2+ years of phone-based customer service experience.
• Strong typing speed and ability to manage multiple browser tabs.
• Clear, friendly phone voice with good listening skills.

Responsibilities

• Answer inbound calls and book appointments with a clean intake.
• Dispatch the right tech using ServiceTitan and the skill matrix.
• Triage chat and email, confirm or reschedule appointments as needed.
• Process payments over the phone for memberships and follow-ups.
• Light marketing tasks, such as requesting reviews from customers.

Skills

Phone-based CS

Typing speed

Multi-tab browsing

Clear, friendly voice

Problem solving

Tools

ServiceTitan

Job description

At Your Service Pros is hiring a Customer Service Representative to join our front-line team in American Fork or Sandy. You’ll answer calls, book appointments, and triage emails and chats, ensuring smooth dispatch with ServiceTitan.

You’ll also assist with light marketing tasks and handle payments by phone while delivering friendly, knowledgeable service. Ideal candidates have 2+ years of phone-based customer support, comfort with multiple browser tabs, and a can-do attitude.