Remote Customer Care & Billing Specialist (Healthcare)

ZB RX MEDICAL LLC; Dallas (TX); À distance; USD 42 000 - 55 000; Plein temps

Résumé du poste

ZB RX Medical LLC is hiring a Customer Service Representative to support patients, customers, and sales partners in the medical device space. This remote role serves the Dallas–Fort Worth area and focuses on order processing, quotes, billing and PO management, and top-notch customer service.

You will handle high volumes of calls, texts, and emails, maintain accurate records in our software, and participate in team meetings.

Qualifications

• Associate or bachelor's degree preferred.
• 1–2 years of experience in customer service or collections preferred.
• Must reside in the Dallas–Fort Worth area.
• Willingness to work flexible hours including evenings and weekends.
• Training that is fully paid for by the company.

Responsabilités

• Process direct customer orders and bill-only surgeries quickly and accurately, confirming with customers and sales reps—ideally same-day.
• Create price quotes to support sales reps and customers in hospital and clinic settings.
• Own the processing and collection of purchase orders within established timelines.
• Deliver friendly, high-quality customer service by phone when needed.
• Keep customer contact information accurate and up to date in our software systems.
• Contribute in daily and weekly team meetings—share ideas, flag concerns, and provide back-order status updates.
• Take initiative on projects and solutions that support larger business goals.
• Partner with your supervisor on regular check-ins to track training progress and growth.
• Uphold strict privacy standards for customers (HIPAA), employees, and the company, including maintaining any required certifications.

Connaissances

Customer service

Excellent communication

Multitasking

Formation

Associate or Bachelor's degree

Outils

Microsoft 365

Excel

Description du poste

ZB RX Medical LLC is hiring a Customer Service Representative to support patients, customers, and sales partners in the medical device space. This remote role serves the Dallas–Fort Worth area and focuses on order processing, quotes, billing and PO management, and top-notch customer service.

You will handle high volumes of calls, texts, and emails, maintain accurate records in our software, and participate in team meetings.