Remote Building Supplies Customer Care Associate

KEEN, Inc.; Tennessee; Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat.

You will respond to inbound inquiries in a fast-paced environment, answer product questions, assist with orders, returns, exchanges, and warranties, and provide product information to support informed purchases. You will leverage product knowledge to create revenue opportunities, suggest process improvements, act as a brand champion, and collaborate with teammates.

Qualifications

• Minimum high school diploma or GED.
• Previous customer service experience preferred, internet call center desirable.
• Strong written and verbal communication; ability to work independently.

Responsibilities

• Respond to inbound customer inquiries by phone, chat, and email in a fast-paced environment.
• Answer product questions and provide solutions based on customer needs.
• Assist customers with internet orders, returns, exchanges, and warranty claims.
• Provide technical/product information to support informed purchases and reduce returns.
• Leverage knowledge to create revenue opportunities and act as a brand champion.
• Suggest improvements to processes to enhance fan experiences.

Skills

Customer service

Empathy

Communication

Time management

Independent work

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat.

You will respond to inbound inquiries in a fast-paced environment, answer product questions, assist with orders, returns, exchanges, and warranties, and provide product information to support informed purchases. You will leverage product knowledge to create revenue opportunities, suggest process improvements, act as a brand champion, and collaborate with teammates.