Remote Customer Care Agent (Insurance & Assets)

Jerry.ai; California; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Fully remote with equipment provided

Licensing support (P&C)

Flexible scheduling: 5x8 or 4x10

Health, dental, vision insurance; 401K

Job summary

Jerry.ai is building the first AI-powered advisor to manage all your physical assets, from car to home. The Customer Operations team handles calls, reviews policy details, and helps customers navigate our evolving insurance platform.

We value a friendly, team-oriented attitude, strong communication, and a relentless drive to solve problems and improve the product. The role offers a competitive hourly wage, equity, and a fully remote setup with equipment provided.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Communication

Problem solving

Teamwork

Work ethic

Job description

Jerry.ai is building the first AI-powered advisor to manage all your physical assets, from car to home. The Customer Operations team handles calls, reviews policy details, and helps customers navigate our evolving insurance platform.

We value a friendly, team-oriented attitude, strong communication, and a relentless drive to solve problems and improve the product. The role offers a competitive hourly wage, equity, and a fully remote setup with equipment provided.