Remote Customer Advocate I — Call Center Support

Health Care Service Corporation; Richardson (TX); Hybrid; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Richardson, TX is seeking a call center representative to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. The role requires commitment to spend roughly 90% of the time on the phone and involves likely 6 months of related experience.

Training is onsite for 6 weeks in Richardson. The position transitions to remote work with hours from 9:30 am to 6:00 pm CST.

Qualifications

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
• Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Skills

Customer service

Data entry

Verbal communication

Written communication

Analytical thinking

Time management

Education

High school diploma or GED

Tools

Typing

Job description

Health Care Service Corporation in Richardson, TX is seeking a call center representative to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. The role requires commitment to spend roughly 90% of the time on the phone and involves likely 6 months of related experience.

Training is onsite for 6 weeks in Richardson. The position transitions to remote work with hours from 9:30 am to 6:00 pm CST.