Member Support Advocate - Remote After Training

Health Care Service Corp.; Richardson (TX); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Health Care Service Corporation (HCSC) is seeking a call center representative in Richardson, TX. The role involves handling member and physician inquiries by phone and email, performing research, and providing accurate, timely responses.

Training is on-site for six weeks, 8:00 am–4:30 pm CST, with a shift later shifting to 9:30 am–6:00 pm CST. Post-training, the position moves to remote/work-from-home; sponsorship is not available.

Qualifications

• High school diploma or GED.
• 6 months customer service experience or 6 months in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approx. 90% of time on the phone as needed.

Responsibilities

• Work on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries.
• Duties include researching issues; spends ~85% of scheduled time on the phone according to business need.

Skills

Customer service

Data entry

Interpersonal skills

Written and verbal communication

Analytical and organizational skills

Education

High school diploma or GED

Job description

Health Care Service Corporation (HCSC) is seeking a call center representative in Richardson, TX. The role involves handling member and physician inquiries by phone and email, performing research, and providing accurate, timely responses.

Training is on-site for six weeks, 8:00 am–4:30 pm CST, with a shift later shifting to 9:30 am–6:00 pm CST. Post-training, the position moves to remote/work-from-home; sponsorship is not available.