Remote Customer Advocate I | Call Center Specialist

HCSC; Richardson (TX); Hybrid; USD 24,000 - 39,000; Full time

Job summary

HCSC in Richardson, TX is seeking a call center representative to assist members and physicians via phone and written inquiries. The role requires research, high accuracy, and about 85% time on calls.

The position begins with six weeks of onsite training in Richardson, after which you will work remotely with a Monday–Friday schedule; base pay ranges from $17.75 to $28.39 per hour, with eligibility for incentive pay.

Qualifications

• High school diploma or GED.
• 6 months customer service experience or 6 months office experience.
• Data entry/typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone.

Responsibilities

• Respond to telephone and written inquiries in a prompt, accurate and objective manner.
• Conduct research to assist members and physicians.
• Spend approximately 85% of the scheduled time on the phone according to business need.
• Work in a call center environment to support member services.

Skills

Customer service

Data entry

Phone skills

Verbal & written communication

Analytical & organized

Independent decision making

Education

High school diploma or GED

Job description

HCSC in Richardson, TX is seeking a call center representative to assist members and physicians via phone and written inquiries. The role requires research, high accuracy, and about 85% time on calls.

The position begins with six weeks of onsite training in Richardson, after which you will work remotely with a Monday–Friday schedule; base pay ranges from $17.75 to $28.39 per hour, with eligibility for incentive pay.