Remote Customer Advocate: Phone Support

Health Care Service Corporation; EE. UU.; Híbrido; USD 24.000 - 39.000; Jornada completa

Descripción de la vacante

Health Care Service Corporation is seeking a Customer Service Representative to work in a call center environment, handling member and physician inquiries with prompt, accurate responses. The role emphasizes phone-based contact and research to resolve issues.

The position starts with six weeks of on-site training in Richardson, TX, followed by a transition to remote work. The schedule typically runs Monday–Friday with CST hours, and payroll includes an annual incentive plan according to policy.

Formación

• High school diploma or GED.
• 6 months customer service experience or 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone and sit for long periods with breaks.

Responsabilidades

• Work on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries.
• Conduct research to resolve inquiries.
• Work schedule includes long phone hours and on-site training for 6 weeks in Richardson, TX, then remote work from home.

Conocimientos

Customer service

Data entry

Communication

Analytical skills

Organizational skills

Typing

Phone time management

Educación

High school diploma or GED

Descripción del empleo

Health Care Service Corporation is seeking a Customer Service Representative to work in a call center environment, handling member and physician inquiries with prompt, accurate responses. The role emphasizes phone-based contact and research to resolve issues.

The position starts with six weeks of on-site training in Richardson, TX, followed by a transition to remote work. The schedule typically runs Monday–Friday with CST hours, and payroll includes an annual incentive plan according to policy.