Remote Health Insurance Advocate | Customer Support

HCSC Group; Tulsa (OK); On-site; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation is seeking a Customer Advocate I to join our on-site call center in Tulsa, OK. The role involves handling member and provider inquiries, with about 90% of time spent on calls, and requires strong communication, data entry, and organizational skills.

An eight-week on-site training period is mandatory, and relocation or sponsorship are not provided. Ideal candidates will have a high school diploma or GED and some experience in customer service or medical billing.

Qualifications

• Requires high school diploma or GED.
• Approximately 90% of time on the phone in a call-center setting.
• Experience in billing or medical office/customer service is preferred.

Responsibilities

• Monitor and handle a high volume of inbound and outbound calls from members and providers.
• Research and resolve inquiries with prompt, accurate, and objective responses.
• Navigate HIPAA-compliant secure communications to protect confidentiality and data integrity.

Skills

Computer literacy

Data entry/typing

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Independent decision making

Phone-based work

Billing knowledge (preferred)

Education

High school diploma or GED

Job description

Health Care Service Corporation is seeking a Customer Advocate I to join our on-site call center in Tulsa, OK. The role involves handling member and provider inquiries, with about 90% of time spent on calls, and requires strong communication, data entry, and organizational skills.

An eight-week on-site training period is mandatory, and relocation or sponsorship are not provided. Ideal candidates will have a high school diploma or GED and some experience in customer service or medical billing.