Customer Advocate I: Remote Call Center Pro

HCSC Group; Springfield (IL); Hybrid; USD 24,000 - 39,000; Full time

Job summary

HCSC in Springfield, IL is seeking a call center associate to respond to telephone and written inquiries from members and physicians. The role requires staying on the phone for approximately 85% of the time and performing research to provide prompt, accurate, and objective information.

Initially onsite, the position will transition to remote work after training. The schedule is Monday to Friday, 8am to 5pm CST, with compensation starting at $17.75 per hour and potential increases with tenure and

Qualifications

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
• Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Skills

Customer service

Data entry

Typing

Interpersonal skills

Analytical skills

Organizational skills

Education

High school diploma or GED

Job description

HCSC in Springfield, IL is seeking a call center associate to respond to telephone and written inquiries from members and physicians. The role requires staying on the phone for approximately 85% of the time and performing research to provide prompt, accurate, and objective information.

Initially onsite, the position will transition to remote work after training. The schedule is Monday to Friday, 8am to 5pm CST, with compensation starting at $17.75 per hour and potential increases with tenure and