Customer Care Advocate II - Remote Support Champion

Centene Corporation; United States; A distancia; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401K plan

Stock purchase plans

Tuition reimbursement

Paid time off & holidays

Flexible schedules

Descripción de la vacante

Centene Corporation is seeking a customer service advocate to resolve routine member and provider inquiries in a fast-paced contact center environment. You will address concerns via phone, chat, and email while ensuring timely, accurate, and personalized support.

Candidates with a High School diploma and 1–2 years of related experience, plus familiarity with CRM systems, will excel. Remote/hybrid options and comprehensive benefits are available for eligible roles.

Formación

• Requires a High School diploma or GED.
• Requires 1-2 years of related experience.
• Experience in a contact center environment is preferred.

Responsabilidades

• Resolve routine member/provider inquiries and concerns.
• Escalate issues to appropriate departments when needed.
• Serve as front-line resolution advocate across inquiries.
• Provide high-quality service via phone, chat, and email.
• Document all interactions in the CRM for quality and tracking.
• Maintain performance against contact center metrics.

Conocimientos

Customer service

Communication

Multitasking

Educación

High School diploma or GED

Vocational or technical education

Herramientas

CRM software

Phone systems

Descripción del empleo

Centene Corporation is seeking a customer service advocate to resolve routine member and provider inquiries in a fast-paced contact center environment. You will address concerns via phone, chat, and email while ensuring timely, accurate, and personalized support.

Candidates with a High School diploma and 1–2 years of related experience, plus familiarity with CRM systems, will excel. Remote/hybrid options and comprehensive benefits are available for eligible roles.