WFH - Bilingual Spanish-English CSR

AppleOne; Houston (TX); Remote; USD 21,000 - 22,000; Full time

Job summary

AppleOne Employment Services is seeking a WFH - Bilingual Spanish-English CSR for a contract opportunity supporting a healthcare services contact center. This role is ideal for a customer-focused professional who is fluent in Spanish and English, can navigate healthcare information, and manage detailed inquiries in a fast-paced remote environment.

Responsibilities include handling inbound/outbound interactions, providing accurate information on eligibility, enrollment, benefits, and program

Qualifications

• Fluent in English and Spanish.
• Experience in healthcare-related customer service is preferred.
• Must be able to process inquiries accurately while following security and compliance standards.

Responsibilities

• Handle inbound and outbound customer interactions by phone, written correspondence, and system workflows.
• Provide information on eligibility, enrollment, benefits, healthcare services, and program guidelines.
• Investigate and resolve complex or escalated customer service issues.
• Review records and data across multiple systems to support correct resolution.
• Process enrollment, disenrollment, and related program transactions.
• Collaborate with internal teams and external partners to resolve inquiries and identify process improvements.

Skills

Bilingual English-Spanish

Customer service

Communication

Active listening

Remote work

Education

High School Diploma or GED

Tools

CRM software

Multiple systems

Job description

We are seeking a WFH - Bilingual Spanish-English CSR for a contract opportunity supporting a healthcare services contact center. This role is ideal for a customer-focused professional who is fluent in Spanish and English, enjoys helping people navigate important healthcare information, and can manage detailed inquiries in a fast-paced remote environment.

Key Responsibilities

• Handle inbound and outbound customer interactions by phone, written correspondence, and system workflows.
• Provide accurate information regarding eligibility, enrollment, benefits, healthcare services, and program guidelines.
• Research, investigate, and resolve complex or escalated customer service issues.
• Review customer records, case histories, and data across multiple systems to support accurate resolution.
• Process enrollment, disenrollment, and related program transactions while meeting quality and compliance standards.
• Collaborate with internal teams and external partners to resolve inquiries and identify recurring issues or process improvement opportunities.

Compensation and Benefits

• Pay rate: $15 to $16 per hour.
• Job type: Contract/temporary.
• Work arrangement: Work from home.
• Hours of operation: Monday through Friday, 8:00 AM to 7:00 PM EST.
• Expected shift: Approximately 10:30 AM to 7:00 PM EST, subject to change.

Required Qualifications and Skills

• Support a healthcare-related contact center by assisting members, providers, and stakeholders.
• Resolve questions related to benefits, eligibility, enrollment, services, and program requirements.
• Process customer transactions accurately while following quality, security, and compliance standards.
• Maintain productivity, quality, and performance goals in a remote call center environment.
• High School Diploma or GED required.
• At least 1 year of customer service, call center, healthcare support, or related professional experience.
• Fluent in English and Spanish, with language proficiency assessment required.
• Strong communication, active listening, problem-solving, and customer service skills.
• Ability to work independently and stay productive in a remote work environment.
• Comfortable navigating multiple computer applications and systems at the same time.
• Reliable high-speed wired internet connection required.
• Minimum recommended internet speed of 50 Mbps download and 20 Mbps upload.
• Cellular or mobile hotspot internet services are not permitted.
• Ability to provide proof of internet speed if requested.
• Ability to maintain confidentiality and security of customer information at all times.

Preferred Qualifications

• Previous healthcare customer service, insurance, benefits, enrollment, Medicaid, Medicare, or managed care support experience.
• Prior experience handling escalated customer issues in a call center environment.
• Experience processing forms, case updates, enrollment changes, or administrative transactions.
• Strong attention to detail and ability to interpret customer records, case histories, and program guidelines.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.