Customer Service Pharmacy

AppleOne; Nashville (TN); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Equipment provided

Paid training

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

AppleOne Employment Services is seeking a Customer Service Pharmacy Representative for a direct hire, work-from-home role supporting customers, pharmacies, and healthcare providers with prescription, pharmacy benefit, billing, eligibility, and medication delivery questions.

This is a work-from-home role designed for someone who enjoys helping people, solving problems, and working in a fast-paced call center environment.

Qualifications

• High School Diploma, GED, or equivalent required.
• At least 1 year of customer service experience required.
• Comfortable using computers and learning new systems.
• Basic Microsoft Word and Excel skills required.
• Strong communication, active listening, and problem-solving skills.
• Ability to ask probing questions, build rapport, and remain professional in a fast-paced environment.
• Strong attention to detail and ability to accurately document information.

Responsibilities

• Answer high-volume inbound customer service calls from customers, pharmacies, and healthcare providers.
• Assist with questions related to prescription benefits, home delivery medications, billing, payments, eligibility, coverage, claims, authorizations, and medication deliveries.
• Research and resolve customer issues using multiple computer systems and internal resources.
• Accurately document customer interactions, case details, and follow-up actions.
• Make occasional follow-up calls when needed to support timely resolution.
• Deliver a positive customer experience while meeting quality, productivity, and attendance expectations.

Skills

Customer service

Communication

Active listening

Problem solving

Detail oriented

Microsoft Word

Microsoft Excel

Rapport building

Education

High School Diploma, GED, or equivalent

Job description

Job Summary

We are seeking a Customer Service Pharmacy Representative for a direct hire opportunity supporting customers, pharmacies, and healthcare providers with prescription, pharmacy benefit, billing, eligibility, and medication delivery questions. This is a work-from-home role designed for someone who enjoys helping people, solving problems, and working in a fast-paced call center environment.

This opportunity offers paid training, supportive leadership, coaching, and clear career growth potential. You will be part of a customer-focused team where quality service, positive communication, teamwork, and first-call resolution are valued. If you have at least one year of customer service experience and are comfortable navigating computer systems, this Pharmacy Customer Service role may be a strong fit.

Key Responsibilities

• Answer high-volume inbound customer service calls from customers, pharmacies, and healthcare providers.
• Assist with questions related to prescription benefits, home delivery medications, billing, payments, eligibility, coverage, claims, authorizations, and medication deliveries.
• Research and resolve customer issues using multiple computer systems and internal resources.
• Accurately document customer interactions, case details, and follow-up actions.
• Make occasional follow-up calls when needed to support timely resolution.
• Deliver a positive customer experience while meeting quality, productivity, and attendance expectations.

Compensation and Benefits

• Pay: $15 per hour.
• Job Type: Direct hire.
• Schedule: Monday through Sunday availability, 6:00 AM to 9:00 PM CT.
• Shift: 8-hour assigned shift, 5 days per week.
• Hours: 40 hours per week.
• Equipment provided
• Paid training.
• Supportive leadership and coaching.
• Career growth opportunities.
• Recognition and incentive programs.
• Medical, dental, and vision benefits.
• 401(k).
• Paid time off.

Required Qualifications and Skills

• High School Diploma, GED, or equivalent required.
• At least 1 year of customer service experience required.
• Comfortable using computers and learning new systems.
• Basic Microsoft Word and Excel skills required.
• Strong communication, active listening, and problem-solving skills.
• Ability to ask probing questions, build rapport, and remain professional in a fast-paced environment.
• Strong attention to detail and ability to accurately document information.

Preferred Qualifications

• Call center experience.
• Healthcare, pharmacy, insurance, or medical office experience.
• Experience working remotely.
• Familiarity with medical terminology, pharmacy benefits, or health insurance coverage.

Equal Opportunity Employer / Disabled / Protected Veterans

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf