Remote CSR II - Healthcare Support & First-Call Resolution

Premera Blue Cross; Charlotte (NC); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Tuition assistance

401K employer match

Healthcare benefits start day one

Paid time off

On-site parking

Job summary

Premera Blue Cross is hiring Customer Service Representatives to handle inbound/outbound calls with a focus on first call resolution. You will educate customers, de-escalate concerns, and document interactions accurately.

The role requires a high school diploma, 2 years of customer service experience, and proficiency with MS Office. Training is provided, with benefits starting day one and opportunities for growth.

Qualifications

• High School Diploma or GED is required with two years of customer service experience.
• Experience with Microsoft Office Suite and ability to use multiple screens.
• Ability to defuse conflicts, adapt communication, and take feedback.

Responsibilities

• Handle inbound/outbound calls and emails, delivering first call resolution.
• Follow up on pended items and route inquiries to correct departments.
• Maintain accuracy and protect sensitive information (PPI) in interactions.

Skills

Customer service

Conflict resolution

MS Office

Multi-screen navigation

Communication adaptation

Shift flexibility

Education

High School Diploma or GED

Two years of college coursework

Tools

Microsoft Office

Job description

Premera Blue Cross is hiring Customer Service Representatives to handle inbound/outbound calls with a focus on first call resolution. You will educate customers, de-escalate concerns, and document interactions accurately.

The role requires a high school diploma, 2 years of customer service experience, and proficiency with MS Office. Training is provided, with benefits starting day one and opportunities for growth.