Remote CSR II: First-Call Resolution & Growth

Premera Blue Cross; Provo (UT); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

12 weeks of paid virtual training

Work from home (remote)

Full-time 40-hour week

One-time $500 home office stipend

401k and pension benefits

Tuition assistance

Job summary

Premera Blue Cross is hiring Customer Service Representatives based out of multiple states, including Utah. This telecommuter role focuses on delivering first-call resolution, handling inquiries, and documenting interactions with healthcare members and providers.

The position offers a 12-week virtual training program with full-time hours, a strong benefits package, and opportunities for growth in healthcare and insurance knowledge.

Qualifications

• Two years of customer service experience in related fields.
• Ability to defuse conflict and address customer concerns effectively with empathy and respect.
• Proficiency in navigating multiple screens and systems while providing live support.

Responsibilities

• Handle inbound and outbound customer service calls and emails with first-call resolution.
• Research and document issues, escalate where needed, and route to appropriate departments.
• Follow up on pending items and ensure timely completion of tasks.

Skills

Customer service experience

Empathy and conflict resolution

Microsoft Office

Multitasking across screens

Adaptability

Education

Two years of college coursework or three years in customer service

Tools

Microsoft Office Suite

Job description

Premera Blue Cross is hiring Customer Service Representatives based out of multiple states, including Utah. This telecommuter role focuses on delivering first-call resolution, handling inquiries, and documenting interactions with healthcare members and providers.

The position offers a 12-week virtual training program with full-time hours, a strong benefits package, and opportunities for growth in healthcare and insurance knowledge.