Remote CSR II: Healthcare Support & First-Call Resolution

Premera Blue Cross; Yuma (AZ); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Tuition assistance

Health benefits from day one

Paid training and development

401(k) employer match

Job summary

Premera Blue Cross is hiring Customer Service Representatives to handle inbound and outbound calls, delivering first-call resolutions while maintaining HIPAA-compliant handling of customer information. The CSR II role emphasizes accurate documentation and escalation when needed, supporting members and providers across multiple locations.

The position is remote, full-time, with comprehensive benefits, training, and opportunities for career growth within Premera's Customer Service organization.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to de-escalate conflicts with empathy and respect.
• Proficiency with Microsoft Office Suite and navigating multiple screens.

Responsibilities

• Provide inbound and outbound phone or email support with first-call resolution.
• Document issues and route complex inquiries to appropriate departments.
• Handle sensitive information in compliance with PPI and HIPAA.

Skills

Customer service experience

Empathy

Communication

Multitasking

Conflict resolution

Education

High School Diploma or GED

College coursework or work experience in customer service

Tools

Microsoft Office

Job description

Premera Blue Cross is hiring Customer Service Representatives to handle inbound and outbound calls, delivering first-call resolutions while maintaining HIPAA-compliant handling of customer information. The CSR II role emphasizes accurate documentation and escalation when needed, supporting members and providers across multiple locations.

The position is remote, full-time, with comprehensive benefits, training, and opportunities for career growth within Premera's Customer Service organization.