Remote CSR II: First-Call Resolution in Healthcare

Premera Blue Cross; Minneota (MN); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

401k employer match

Pension plan

Generous PTO

Tuition assistance

RISE recognition program

Flexible training schedule

Job summary

Premera Blue Cross is hiring Customer Service Representatives to support members and providers. This remote CSR II role emphasizes first-call resolution, information accuracy, and timely responses.

Training lasts 12 weeks with full attendance required, followed by a comprehensive benefits package and growth opportunities. The role involves inbound/outbound calls, handling sensitive information, and achieving performance metrics.

Qualifications

• Two years of customer service experience required.
• Experience in healthcare, insurance, benefits, and/or claims processing preferred.
• Call centers with high volume inbound/outbound calls.
• Ability to defuse conflicts and address customer concerns with empathy.

Responsibilities

• Handle inbound/outbound customer service calls and emails, delivering first call resolution.
• Document and resolve issues, escalate when needed, and complete routine research.
• Follow up on pended items and route paperwork to correct departments for completion.
• Maintain Personal Protected Information (PPI) and handle sensitive information appropriately.
• Meet performance metrics and attendance requirements.

Skills

Customer service

Empathy

Conflict resolution

Multitasking

Phone support

Communication

Willingness to learn

Education

High School Diploma or GED

Two years of college coursework

Tools

Microsoft Office Suite

Job description

Premera Blue Cross is hiring Customer Service Representatives to support members and providers. This remote CSR II role emphasizes first-call resolution, information accuracy, and timely responses.

Training lasts 12 weeks with full attendance required, followed by a comprehensive benefits package and growth opportunities. The role involves inbound/outbound calls, handling sensitive information, and achieving performance metrics.