Remote CSR II: Healthcare Support & First-Call Resolution

Premera

Washington

Hybrid

USD 39,000 - 58,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

401(k) plan

Tuition assistance

Remote work

Job summary

Premera is seeking a Customer Service Representative II to provide inbound/outbound phone and email support, achieving first-call resolution and documenting interactions with care. This role requires a High School Diploma or GED and two years of customer service experience, with healthcare/insurance exposure preferred.

The position offers a 40-hour workweek, training, and a comprehensive benefits package. Candidates can work remotely across multiple states, with a focus on quality service and

Qualifications

High School Diploma or GED required.
Two years of customer service experience.
Ability to deescalate conflict with empathy and respect.
Experience navigating multiple screens and systems while providing live call support.
Experience in healthcare, insurance, or claims processing preferred.

Responsibilities

Handle inbound and/or outbound phone-based customer service and provide first call resolution.
Follow up, resolve, and document issues in a timely manner.
Route inquiries needing further investigation to the appropriate department.
Maintain awareness of Personal Protected Information (PPI) requirements.
Support high-volume interaction metrics with reliable performance.

Skills

Customer service

Empathy

Communication

MS Office

Multi-screen

Education

High School Diploma or GED

Two years college coursework

Tools

Microsoft Office Suite

Job description

The position offers a 40-hour workweek, training, and a comprehensive benefits package. Candidates can work remotely across multiple states, with a focus on quality service and

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