Remote CSR II - Customer Service Specialist

Premera Blue Cross; Madison (WI); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

401K employer match

Pension plan

Healthcare benefits start day one

Tuition assistance

Job summary

Premera Blue Cross is seeking a customer service representative to handle inbound/outbound calls and email inquiries from members and providers. The CSR II role emphasizes first call resolution, accurate information, and timely documentation while protecting personal information.

The position offers a 40-hour work week, initial virtual training, and a comprehensive benefits package, including healthcare, 401k matching, and tuition assistance.

Qualifications

• High School Diploma or GED required.
• Two years of customer service experience preferred.
• Two years of college coursework or three years of work experience in customer service preferred.

Responsibilities

• Provide first call or email resolution for customer inquiries.
• Research and document issues; escalate as needed to appropriate department.
• Follow up on pended items and route documents correctly for completion.
• Handle sensitive information and maintain HIPAA and PPI requirements.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High School Diploma or GED

Two years of college coursework

Tools

Microsoft Office Suite

Job description

Premera Blue Cross is seeking a customer service representative to handle inbound/outbound calls and email inquiries from members and providers. The CSR II role emphasizes first call resolution, accurate information, and timely documentation while protecting personal information.

The position offers a 40-hour work week, initial virtual training, and a comprehensive benefits package, including healthcare, 401k matching, and tuition assistance.