Remote CSR II: First-Call Resolution Advocate

Premera Blue Cross; Athens (GA); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Paid virtual training

Work from home

Home office allowance $500 (pre-tax)

Job summary

Premera Blue Cross seeks a Customer Service Representative II to deliver high-quality, first-call resolution for members and providers. This remote role supports multiple geographic locations and requires handling sensitive information with professionalism.

The CSR II will research, de-escalate when needed, and document interactions, working from home with a 40-hour week and a Pacific Time shift window after training.

Qualifications

• Two years of customer service experience (required).
• Ability to defuse conflict with empathy and respect.
• Experience navigating multiple screens and systems while assisting callers.

Responsibilities

• Provide inbound and/or outbound phone-based customer service and first-call resolution.
• Follow up, resolve, and document issues in a timely manner.
• Route inquiries to appropriate departments for investigation.

Skills

Customer service

Communication

Empathy

MS Office

Education

High School Diploma or GED

2 years college/3 years work experience in CS

Tools

Microsoft Office Suite

Job description

Premera Blue Cross seeks a Customer Service Representative II to deliver high-quality, first-call resolution for members and providers. This remote role supports multiple geographic locations and requires handling sensitive information with professionalism.

The CSR II will research, de-escalate when needed, and document interactions, working from home with a 40-hour week and a Pacific Time shift window after training.