Remote CSR II: Healthcare Support & First-Call Expert

Premera Blue Cross; Helena (MT); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Virtual training

Work from home

401k match

Pension plan

Healthcare benefits

Tuition assistance

Paid time off

Floating holidays

Job summary

Premera Blue Cross is seeking a Customer Service Representative II to support members and providers from a remote location. You will handle inbound and outbound calls, provide first-call resolution, and document interactions with precision.

Training is provided and a strong emphasis is placed on HIPAA-compliant handling of sensitive information. The role requires a high school diploma or GED and at least two years of customer service experience, including proficiency with Microsoft Office.

Qualifications

• Two years of customer service experience (Required).
• Ability to defuse conflict with empathy and respect.
• Proficient in Microsoft Office Suite and navigating multiple screens.
• Ability to accept feedback and adapt work practices.

Responsibilities

• Handle inbound and outbound calls and emails with first call resolution.
• Research, follow up, and document issues in a timely manner.
• Route inquiries to appropriate departments for completion.
• Maintain compliance with Personal Protected Information (PPI) requirements.
• Perform consistently with performance metrics and attendance.

Skills

Customer service

Empathy

Microsoft Office

Multitasking

Education

High School Diploma or GED

Two years college coursework or three years work experience

Job description

Premera Blue Cross is seeking a Customer Service Representative II to support members and providers from a remote location. You will handle inbound and outbound calls, provide first-call resolution, and document interactions with precision.

Training is provided and a strong emphasis is placed on HIPAA-compliant handling of sensitive information. The role requires a high school diploma or GED and at least two years of customer service experience, including proficiency with Microsoft Office.