Remote CSR II: First-Call Resolution

Premera Blue Cross; Idaho Falls (ID); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Tuition assistance

Paid time off

On-site parking

Job summary

Premera Blue Cross is hiring a Customer Service Representative II for a remote, full-time role. You will handle inbound and outbound calls, provide first-call resolution, and document interactions while following HIPAA and PPI guidelines.

Training, benefits, and a supportive environment help you grow. Ideal candidates have a high school diploma or GED, 2 years of college or 3 years of customer service experience, and strong MS Office skills.

Qualifications

• High School Diploma or GED required.
• Two years of college coursework or three years of work experience in customer service.
• Proficient in Microsoft Office Suite and navigating multiple screens during live calls.
• Ability to accept feedback, adapt, and improve performance.
• Excellent communication skills and ability to work across shifts as metrics require.

Responsibilities

• Handle inbound and outbound phone-based customer service with first call or email resolution.
• Research and document issues, escalate where needed, and ensure timely follow-up.
• Maintain PPI compliance while handling sensitive information and follow procedures.
• Collaborate with departments to route inquiries and complete pended items.

Skills

Conflict resolution

Effective communication

Multitasking

Shift flexibility

Live call support

Education

High School Diploma or GED

Two years of college coursework or three years of work experience in customer service

Tools

Microsoft Office Suite

Job description

Premera Blue Cross is hiring a Customer Service Representative II for a remote, full-time role. You will handle inbound and outbound calls, provide first-call resolution, and document interactions while following HIPAA and PPI guidelines.

Training, benefits, and a supportive environment help you grow. Ideal candidates have a high school diploma or GED, 2 years of college or 3 years of customer service experience, and strong MS Office skills.