Remote Customer Service Specialist II

Premera Blue Cross; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

Premera Blue Cross is seeking a Customer Service Representative II to provide essential support remotely across various states. The role involves managing inbound and outbound calls with a focus on delivering first call resolution while educating callers.

Ideal candidates will have a High School Diploma or GED and two years of relevant customer service experience. Proficiency in Microsoft Office Suite is essential, alongside the ability to adapt communication for diverse audiences.

Qualifications

• Two years of customer service experience in related fields.
• Demonstrated ability to adapt communication style to diverse audiences.
• Experience in healthcare, insurance, or claims processing industries preferred.

Responsibilities

• Deliver first call resolution and educate callers through accurate information exchange.
• Document and follow up on customer inquiries.
• Maintain compliance with Personal Protected Information (PPI) requirements.

Skills

Customer service experience

Proficiency in Microsoft Office Suite

Adaptability in communication style

Education

High School Diploma or GED

Job description

Premera Blue Cross is seeking a Customer Service Representative II to provide essential support remotely across various states. The role involves managing inbound and outbound calls with a focus on delivering first call resolution while educating callers.

Ideal candidates will have a High School Diploma or GED and two years of relevant customer service experience. Proficiency in Microsoft Office Suite is essential, alongside the ability to adapt communication for diverse audiences.