Remote CSR Admin: Scheduling & Lead Management

Virtual Staff 365; United States; Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

WFH setup

Dayshift EST hours

Full-time position

HMO for staff

Annual leave

Christmas bonus pro‑rated

Job summary

Virtual Staff 365 is seeking a CSR Admin to provide frontline customer service and administrative support to the operations team. The role emphasizes lead management, confirmations, scheduling, and follow-ups to keep daily operations running smoothly.

Responsibilities include managing SMS communications, calls for leads, calendar management, and data entry in Aroflo. The position requires strong English communication, attention to detail, and the ability to handle high call volumes in a

Qualifications

• Proven experience in customer service, call handling, or administrative support.
• Strong verbal and written English communication with a confident phone manner.
• High attention to detail and excellent organisational skills.
• Ability to manage high call volumes and competing priorities calmly.
• Customer-focused mindset with robust problem-solving capabilities.
• Ability to work independently, follow set processes, and maintain attendance.
• Experience with basic to intermediate CRM, booking systems, or scheduling platforms.
• Proficiency with intermediate SMS and email communication tools.

Responsibilities

• Send confirmation SMS messages to customers.
• Call office headquarters overnight leads and follow up on missed calls.
• Action outbound web leads via phone calls and manage follow-ups.
• Update confirmation SMS replies and rebookings as needed.
• Maintain calendars and assist with booking jobs in the schedule.
• Call customers to follow up on rescheduled jobs and real estate requests.
• Assist with booking Maintenance Agreement and Routine Care clients.
• Download and prepare cancellation letters each Monday.
• Email cancellation letters to the Manager for printing and posting.
• Maintain accurate customer and job records in Aroflo.

Skills

Customer service

Call handling

Administrative support

English communication

CRM experience

Scheduling

Attention to detail

Tools

Aroflo

CRM systems

Scheduling software

Job description

Virtual Staff 365 is seeking a CSR Admin to provide frontline customer service and administrative support to the operations team. The role emphasizes lead management, confirmations, scheduling, and follow-ups to keep daily operations running smoothly.

Responsibilities include managing SMS communications, calls for leads, calendar management, and data entry in Aroflo. The position requires strong English communication, attention to detail, and the ability to handle high call volumes in a