Remote Contact Center Admin & Operations Support

Motion Recruitment Partners LLC; Northern, New York (KY, NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Motion Recruitment Partners LLC is seeking a detail-oriented Contact Center Team Administrator to support our service center operations and assist contact center representatives and management in delivering exceptional service across client programs.

This 100% remote role can be performed from anywhere in the United States, focusing on accurate lead processing, CRM updates, and timely follow-up to program members and brokers.

Qualifications

• 2–3 years of business experience preferred.
• Customer service experience in retail, financial services, or a contact center is a plus.
• Strong computer proficiency across multiple systems and platforms.
• Exceptional attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong organizational and time-management abilities; multitasking in a fast-paced setting.
• Adaptable and open to change in a dynamic work environment.
• Reliable attendance and punctuality are essential.
• Commitment to fostering a diverse and inclusive workplace.

Responsibilities

• Accurately process lead submissions in accordance with established client program guidelines, via phone, email, text and chat.
• Manage incoming customer emails across program-specific inboxes in a timely and professional manner.
• Conduct research and complete broker close-out tasks, with proactive follow-up with program members and brokers.
• Manually create and/or update records in customer CRM as applicable.
• Maintain high standards of data accuracy and meet productivity benchmarks as defined by metrics.
• Navigate and operate various software systems.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Time management

Multitasking

Adaptability

Reliability

Diversity & inclusion

Tools

CRM software

Job description

Motion Recruitment Partners LLC is seeking a detail-oriented Contact Center Team Administrator to support our service center operations and assist contact center representatives and management in delivering exceptional service across client programs.

This 100% remote role can be performed from anywhere in the United States, focusing on accurate lead processing, CRM updates, and timely follow-up to program members and brokers.