Remote Scheduling Lead — Field Operations

2020 Companies; Dallas (TX); À distance; USD 28 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health/Dental/Vision benefits

401K with matching

Paid Time Off

Paid Holidays

$30 Mobile Reimbursement

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Résumé du poste

2020 Companies is seeking a Scheduling Lead to join our Shared Services Team. This role focuses on coordinating daily field schedules, ensuring coverage, and maintaining clear communication across Scheduling Coordinators, Team Leads, and Market Leads.

The position emphasizes organization, remote work capability, and proactive problem-solving in a fast-paced environment. The role requires managing multiple priorities, maintaining accurate schedules in Salesforce and other platforms, and

Qualifications

• Strong organizational and time-management skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills.
• High attention to detail with a proactive problem-solving mindset.
• Ability to work independently and manage responsibilities in a remote environment.
• Comfort using multiple software platforms and tools simultaneously.
• Technical Skills Basic to intermediate computer proficiency.
• Experience or willingness to learn systems such as Dialpad, Salesforce, Airtable, Workday, Microsoft Office Suite.

Responsabilités

• Coordinate and manage daily scheduling of field representatives in collaboration with Scheduling Coordinator, Team Leads, and internal teams.
• Assign, adjust, and maintain schedules to ensure coverage for all required shifts and assignments.
• Monitor staffing levels and identify scheduling gaps or coverage risks.
• Proactively address callouts, availability changes, and last-minute adjustments to minimize disruption to operations.
• Ensure all assigned jobs are scheduled within required timeframes (typically within 48 hours).
• Balance workload distribution based on availability, skill set, location, and client requirements.
• Monitor and maintain accurate schedules in designated systems (e.g., Salesforce, Teams, scheduling platforms).
• Adjust schedules in real time to accommodate client changes, callouts, reassignments, or urgent requests.
• Work with Lead Scheduling Coordinator and team leads to identify open markets and support coverage planning.
• Support optimization of routes and schedules to reduce travel time and mileage.

Connaissances

Organization

Communication

Attention to detail

Remote work

Multitasking

Tech proficiency

Scheduling tools experience

Outils

Dialpad

Salesforce

Airtable

Workday

Microsoft Office (Outlook/Excel/Teams)

Description du poste

2020 Companies is seeking a Scheduling Lead to join our Shared Services Team. This role focuses on coordinating daily field schedules, ensuring coverage, and maintaining clear communication across Scheduling Coordinators, Team Leads, and Market Leads.

The position emphasizes organization, remote work capability, and proactive problem-solving in a fast-paced environment. The role requires managing multiple priorities, maintaining accurate schedules in Salesforce and other platforms, and