Remote Customer Service Admin & Scheduler

PerunHR; Hudson (OH); Remote; USD 35,000 - 45,000; Full time

Job summary

A customer service company is looking for a Customer Service Admin to manage inbound and outbound calls, schedule service appointments, and ensure customer satisfaction by reviewing service tickets. The ideal candidate will have prior customer service experience, excellent communication skills, and proficiency in Microsoft Office. This remote role requires a high-speed internet connection and the ability to thrive in a fast-paced environment.

Qualifications

• At least 1 year of customer service experience.
• Experience in an office or administrative role.
• Proficient in computer and keyboard use.

Responsibilities

• Handle inbound and outbound customer calls.
• Schedule service customers with technicians as needed.
• Review completed service tickets for quality assurance.

Skills

Excellent customer service skills

Effective communication

Time management

Detail-oriented

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

A customer service company is looking for a Customer Service Admin to manage inbound and outbound calls, schedule service appointments, and ensure customer satisfaction by reviewing service tickets. The ideal candidate will have prior customer service experience, excellent communication skills, and proficiency in Microsoft Office. This remote role requires a high-speed internet connection and the ability to thrive in a fast-paced environment.