Remote CSR Permits Virtual Assistant — Fast-Paced Support

Plugz Electric; United States; Remote; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Job summary

Plugz Electric is seeking a Virtual Assistant - CSR - Permits to support our team in handling customer inquiries and permit processes in a fully remote role across the United States. The role emphasizes excellent English communication, strong organization, and proficiency with Microsoft Office and CRM systems.

The position involves managing inquiries via phone, email, and chat, preparing permit applications, maintaining records, and coordinating with project managers.

Qualifications

• Proven experience in customer service or administrative roles.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Familiarity with permit processes in the electrical industry is a plus.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to work independently and manage multiple tasks effectively.
• Positive attitude and a team-oriented mindset.
• High school diploma or equivalent; additional certifications are a plus.

Responsibilities

• Manage customer inquiries via phone, email, and chat to ensure timely responses.
• Assist in the preparation and submission of permit applications for projects.
• Maintain accurate records of customer interactions and permit statuses.
• Coordinate with project managers to gather necessary documentation for permits.
• Provide support in troubleshooting customer issues and escalating when necessary.
• Develop and maintain a knowledge base for frequently asked questions.
• Track and report on customer feedback to improve service processes.
• Assist in administrative tasks as needed to support the team.

Skills

Customer service

Administrative tasks

Written & verbal English

CRM software

Microsoft Office

Independent worker

Team oriented

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Plugz Electric is seeking a Virtual Assistant - CSR - Permits to support our team in handling customer inquiries and permit processes in a fully remote role across the United States. The role emphasizes excellent English communication, strong organization, and proficiency with Microsoft Office and CRM systems.

The position involves managing inquiries via phone, email, and chat, preparing permit applications, maintaining records, and coordinating with project managers.