Remote CS Implementation Specialist – SaaS & API Expert

StarTex Software LLC; Oklahoma; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare services

Employer-paid short-term and long-term

Employer-paid life insurance

401(k) with employer match

Fully remote work environment

Salary range $75,000 - $85,000 based

Job summary

StarTex Software LLC, a remote-first SaaS company, seeks a Customer Success Implementation Specialist to understand and implement customers' requirements in EHS Insight. You will configure the platform, write reports, and learn the EHS Insight configuration language with API calls via Postman.

You must balance multiple customers, prioritize tasks, and deliver solutions under limited supervision while maintaining strong communication across teams.

Qualifications

• Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and how to call them using Postman.
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)
• Ability to be flexible and work analytically in a problem solving environment
• Excellent written and oral communication and interpersonal skills
• Strong organizational, multi tasking, and time management skills
• Ability to work successfully across different departments and teams
• Excellent analytical and problem solving skills
• Ability to work efficiently under deadlines
• Resourcefulness in resolving issues
• A working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.)
• Experience supporting SaaS based software systems and working with customers to determine technical issues

Responsibilities

• Become a product expert and work toward improving our platform
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs
• Diagnose, debug, and document issues in the platform
• Provide timely responses to high priority tickets and incidents
• Work under limited supervision with considerable latitude for personal initiative
• Respond to customer inquiries through our ticketing solution, FreshDesk
• Assist clients in understanding the API and setting up roles, modules, reports, and more
• Conduct demos and meetings regarding integration planning and configuration

Skills

SQL

XML

JSON

JavaScript

APIs

Postman

Excel

Communication

Time management

Analytical thinking

Job description

StarTex Software LLC, a remote-first SaaS company, seeks a Customer Success Implementation Specialist to understand and implement customers' requirements in EHS Insight. You will configure the platform, write reports, and learn the EHS Insight configuration language with API calls via Postman.

You must balance multiple customers, prioritize tasks, and deliver solutions under limited supervision while maintaining strong communication across teams.