Remote Crypto Support Associate - LATAM Phone Specialist

Coinme; Town of Poland (NY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

A digital financial services company is seeking a Live Phone Support Customer Support Associate to deliver outstanding support through phone interactions. This fully remote role in Latin America requires 2+ years of customer service experience, excellent communication skills, and a passion for cryptocurrency. Candidates will handle high-volume calls, resolving issues and maintaining customer satisfaction. The position promotes efficiency, quality, and adherence to service standards while contributing to a customer-centric environment.

Qualifications

• Minimum of 2 years of phone-based customer support experience.
• Proven track record of meeting call center KPIs.
• Experience with complex technical troubleshooting.

Responsibilities

• Handle 25-40 inbound calls per day with professionalism.
• Resolve cryptocurrency transaction issues in real-time.
• Document customer interactions in CRM system.

Skills

Fluent written and spoken English

Clear verbal communication skills

Strong stress management skills

Self-starter with positive attitude

Knowledge of Bitcoin and cryptocurrencies

Multitasking proficiency

Tools

G-Suite (Gmail, Google Docs, Sheets)

Customer Support CRMs

Job description

A digital financial services company is seeking a Live Phone Support Customer Support Associate to deliver outstanding support through phone interactions. This fully remote role in Latin America requires 2+ years of customer service experience, excellent communication skills, and a passion for cryptocurrency. Candidates will handle high-volume calls, resolving issues and maintaining customer satisfaction. The position promotes efficiency, quality, and adherence to service standards while contributing to a customer-centric environment.