Remote Crypto Support Specialist – Fintech Helpdesk

Dream Panel; Northern (KY); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote-first US roles

Health coverage discussed

Paid time off

Equipment stipend

Job summary

Dream Panel is seeking a customer support specialist to handle inbound calls and live chat for deposit, conversion, and KYC questions. You will provide precise, policy-aligned answers and escalate fraud as needed.

The role requires clear written and verbal English, 2+ years in customer support, preferably phone and chat, and comfort discussing money topics without improvising policy. Remote-first US role with health coverage discussed at offer.

Qualifications

• 2+ years in customer support.
• Calm written and spoken English.
• Comfort discussing money without improvising policy.

Responsibilities

• Handle inbound calls and Live Chat with clear, documented answers.
• Triage deposit, conversion, and verification questions.
• Escalate fraud or scam reports immediately.
• Help keep the public FAQ aligned with what you hear every day.

Skills

2+ years in customer support

Calm written and spoken English

Discuss money topics confidently

Job description

Dream Panel is seeking a customer support specialist to handle inbound calls and live chat for deposit, conversion, and KYC questions. You will provide precise, policy-aligned answers and escalate fraud as needed.

The role requires clear written and verbal English, 2+ years in customer support, preferably phone and chat, and comfort discussing money topics without improvising policy. Remote-first US role with health coverage discussed at offer.