Remote Crypto Customer Experience Champion

ether.fi; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Token allocation grant

Performance-based incentives

Global remote-friendly environment

Travel opportunities to offices

Off-site team events

Job summary

ether.fi in the United States is seeking a Customer Service Representative to deliver exceptional support for a growing DeFi platform. You will respond to inquiries, resolve issues, and maintain a welcoming, professional customer experience across channels.

You’ll work remotely, collaborating with product, operations, and community teams to ensure quick resolutions and high satisfaction. Prior crypto or DeFi experience is a plus, and strong communication is essential to help users navigate

Qualifications

• Excellent communication and problem-solving skills.
• Experience with DeFi protocols and cryptocurrencies desired.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries and resolve issues to ensure satisfaction.
• Moderate community interactions and maintain high levels of service.
• Help customers navigate staking, wallets, and crypto payments when needed.

Skills

Customer Service

Communication

Problem Solving

Team Collaboration

Crypto / DeFi knowledge

Education

Bachelor's degree preferred

Job description

ether.fi in the United States is seeking a Customer Service Representative to deliver exceptional support for a growing DeFi platform. You will respond to inquiries, resolve issues, and maintain a welcoming, professional customer experience across channels.

You’ll work remotely, collaborating with product, operations, and community teams to ensure quick resolutions and high satisfaction. Prior crypto or DeFi experience is a plus, and strong communication is essential to help users navigate