Junior Crypto Customer Support Specialist - Remote

BTSE; United States; Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive total compensation package

Team-building programs and company to-

Job summary

BTSE is seeking a Jr. Customer Service Officer II to provide high-quality support for its crypto and fintech platforms to global users. Responsibilities include handling inquiries across email, live chat, social channels, and messaging apps, while coordinating with internal teams to resolve payment and transaction issues.

The role offers flexibility to work on-site, remote, or hybrid, with a focus on accuracy, compliance, and customer satisfaction in a fast-growing fintech environment.

Qualifications

• 2 years of experience as Customer Service in Crypto, FinTech, or Banking.

Responsibilities

• Assist with exchange platform and payment gateway customer concerns via email, CRM, live chat, social media, and messaging apps.
• Monitor and process merchant payments within the agreed service level.
• Coordinate with internal support and team members to handle transaction related issues.
• Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and updates as required
• Perform other tasks and duties to be assigned by Supervisor

Skills

Crypto CSR

English fluency

Customer service

Problem solving

Communication

CRM systems

Remote work

Team player

Job description

BTSE is seeking a Jr. Customer Service Officer II to provide high-quality support for its crypto and fintech platforms to global users. Responsibilities include handling inquiries across email, live chat, social channels, and messaging apps, while coordinating with internal teams to resolve payment and transaction issues.

The role offers flexibility to work on-site, remote, or hybrid, with a focus on accuracy, compliance, and customer satisfaction in a fast-growing fintech environment.