Remote Crypto Support Specialist (24/7 Multilingual)

Binance; United States; Remote; USD 47,000 - 70,000; Full time

Benefits offered by this job

Remote-first

Work-from-home

Job summary

Binance, a leading global blockchain ecosystem and the world’s largest cryptocurrency exchange by trading volume, is hiring for a customer service role in the United States. You will engage with customers via ticketing systems and live chat, resolving queries, documenting requests, and supporting various business units with accurate information.

Remote-first, diverse language requirements, and a focus on customer satisfaction define this position.

Qualifications

• Customer service experience is not required, but beneficial in financial industry context.
• College degree or above is preferred.
• Trilingual with native Spanish and advanced English and additional language is preferred.
• High level of honesty and integrity; proactive and meticulous; team spirit.

Responsibilities

• Handle back office tickets and provide 7x24 online enquiry and email reply services.
• Respond to customer enquiries with advice and suggestions via email or online tools.
• Document customer requests and provide feedback to other units.
• Handle customer complaints, special cases, or ad hoc tasks.

Skills

Customer service

Communication

Teamwork

Under pressure

Attention to detail

Spanish (native)

English (advanced)

Other language

Education

College degree or above

Job description

Binance, a leading global blockchain ecosystem and the world’s largest cryptocurrency exchange by trading volume, is hiring for a customer service role in the United States. You will engage with customers via ticketing systems and live chat, resolving queries, documenting requests, and supporting various business units with accurate information.

Remote-first, diverse language requirements, and a focus on customer satisfaction define this position.