Remote CRM Account Executive – Commercial Growth

ServiceNow; Boston (MA); On-site; USD 140,000 - 200,000; Full time

Job summary

ServiceNow is seeking an experienced CRM Account Executive - Commercial in Boston to shape the CRM business and lead transformational opportunities. You will conduct discovery, demonstrate value, and drive customer outcomes with ServiceNow CRM solutions.

Ideal candidates bring 10+ years of software sales, a proven record of quota attainment, and the ability to coordinate across cross-functional teams. Travel up to 50% is required.

Qualifications

• 10+ years of sales experience within software OR solutions sales organization.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience promoting a customer success focus in a "win as a team" environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.
• Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
• Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

Skills

Sales experience

C‑level relationships

New business

Quota attainment

AI in work

Customer success

Travel willingness

Job description

ServiceNow is seeking an experienced CRM Account Executive - Commercial in Boston to shape the CRM business and lead transformational opportunities. You will conduct discovery, demonstrate value, and drive customer outcomes with ServiceNow CRM solutions.

Ideal candidates bring 10+ years of software sales, a proven record of quota attainment, and the ability to coordinate across cross-functional teams. Travel up to 50% is required.