Remote Crisis & Referral Specialist (24/7)

Elevance Health, Inc.; Nevada; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) matching

Stock purchase plan

Job summary

Elevance Health, Inc. in Nevada is seeking a Crisis & Referral Specialist to provide telephonic intervention and risk assessment for helpline callers.

This virtual role offers flexibility with required in-person training sessions and occasional office visits for onboarding, within a reasonable commuting distance from posting location. Training occurs on a 4-week schedule, Monday–Friday 8:00am–4:30pm PST, with weekend and holiday shifts possible.

Qualifications

• BS/BA degree in a mental health or other human services field and two years of related experience preferred.
• Awareness of HIPAA and OSHA regulations is beneficial.

Responsibilities

• Screen, assess, train, and provide telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Ensures compliance with HIPAA, OSHA, and other federal, state, and local regulations.
• Support in-person onboarding and training sessions as required.

Education

BS/BA degree in a mental health or other human services field

Job description

Elevance Health, Inc. in Nevada is seeking a Crisis & Referral Specialist to provide telephonic intervention and risk assessment for helpline callers.

This virtual role offers flexibility with required in-person training sessions and occasional office visits for onboarding, within a reasonable commuting distance from posting location. Training occurs on a 4-week schedule, Monday–Friday 8:00am–4:30pm PST, with weekend and holiday shifts possible.