Remote Crisis & Referral Specialist (24/7 Support)

Elevance Health; Colorado Springs (CO); Remote; USD 32,000 - 50,000; Full time

Job summary

Elevance Health is seeking a Crisis & Referral Specialist to support individuals in crisis, perform risk assessments, and connect them with appropriate services. The role involves collecting information, creating action plans, and coordinating with partners while ensuring HIPAA compliance.

This remote/full-time position may require periodic in-person training; location flexibility is available in Nevada and other states.

Qualifications

• Requires HS diploma or equivalent and at least 1 year of behavioral health experience or 6 months of direct crisis experience with screenings/assessments.
• Preferred: BS/BA in mental health or related field with 2 years direct experience.
• Call center and crisis experience are preferred.

Responsibilities

• Take inbound calls from individuals needing support, services, or crisis.
• Perform safety screenings to assess risk to self or others.
• Collaborate with individuals to develop a plan of action.
• Document interactions accurately in system.
• Provide follow-up to ensure access to services.
• Coordinate with agencies to optimize resource use.
• Ensure compliance with HIPAA and other regulations.

Skills

Crisis experience

Call center

Behavioral health

Education

BS/BA in mental health or human services

High school diploma or equivalent

Job description

Elevance Health is seeking a Crisis & Referral Specialist to support individuals in crisis, perform risk assessments, and connect them with appropriate services. The role involves collecting information, creating action plans, and coordinating with partners while ensuring HIPAA compliance.

This remote/full-time position may require periodic in-person training; location flexibility is available in Nevada and other states.