Virtual Crisis & Referral Specialist (24/7 Helpline)

Elevance Health; Bastrop (LA); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical

Dental

Vision

Short and long term disability

401(k)+match

Stock purchase plan

Life insurance

Wellness programs

Financial education resources

Job summary

Elevance Health is seeking a Crisis & Referral Specialist for Louisiana to manage telephonic intervention and de-escalation for helpline callers. The role emphasizes rapid risk assessment, safety screenings, and adherence to HIPAA/OSHA regulations. Training will cover established protocols and compliance standards.

The position supports a 24-hour call center with shifts including weekends and holidays. A BS/BA in a mental health or human services field and relevant experience are strongly

Qualifications

• BS/BA degree in a mental health or other human services field; two years of experience working directly with individuals in need of behavioral health services strongly preferred.

Responsibilities

• Screen, assess, and provide telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.
• Perform safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Ensure compliance with HIPAA, OSHA, and other federal, state, and local regulations.

Skills

Telephonic intervention

De-escalation techniques

Screening and assessment

HIPAA compliance

Education

BS/BA in mental health or human services

Job description

Elevance Health is seeking a Crisis & Referral Specialist for Louisiana to manage telephonic intervention and de-escalation for helpline callers. The role emphasizes rapid risk assessment, safety screenings, and adherence to HIPAA/OSHA regulations. Training will cover established protocols and compliance standards.

The position supports a 24-hour call center with shifts including weekends and holidays. A BS/BA in a mental health or human services field and relevant experience are strongly